Frequently Asked Questions

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X•Series Instrumentation

AML's profilers, probes, and sondes

Correct maintenance prolongs the life of connectors. To facilitate
proper care, a small tube of Molykote 44 Medium is provided with
each new X•Series instrument.

  • Apply a layer of Molykote 44 grease to the female half of the
    connection. Use just enough to cover all of the holes.
  • Press the shorting plug or cable down into the connector and wipe away any excess grease. The connector is now lubricated.
  • Perform this maintenance every week that the instrument is in use.
  • After a connector is cleaned, reapply grease before use.

You can also refer to this video on how to apply.

The user manuals for your instrument, sensors, and SeaCast software are on the USB sent with your purchase, but they can also be found in the Documents section of this website.

All AML instruments can be powered by 12VDC. The applicable voltage ranges vary, but ALL instruments will work from 12VDC. You will find the voltage range for each instrument model in its user manual.

The rule of thumb is the bend radius of a cable is 15 times the diameter of the cable. For example, a 0.25″ diameter cable has a bend radius of 3.75.”

Xchange™ Sensors

AML's field-swappable sensor heads

We typically recommend annual calibration, however there is no set rule of thumb. There are many factors at play including usage, care and handling, the deployment environment, and contract requirements to name a few. 

A benefit of Xchange sensors is that only the sensor heads need to return to factory for calibration. If you have spare sensors, they can be installed on the instrumentation instead to eliminate downtime.

Ensure firmware on the PXTX board is 1.11 or higher. If it is not, return instrument to factory for upgrade.

Ensure firmware on the InterX board is 1.10 or higher. If it is not, return instrument to factory for upgrade.

The O-rings on SV•Xchange™, CT•Xchange™, and C•Xchange™ are 2-116.

The O-rings on P•Xchange™, T•Xchange™, Tu•Xchange™, and UV•Xchange™ are 2-015.

4Mhz

Moving Vessel Profilers

and other deployment systems

Real time profiling while the survey vessel is in motion provides a host of advantages over periodic, stationary profiling. A summary of the main benefits can be found here.

Since Microsoft no longer manufactures or supports Windows XP, it is not an option. Windows 7 is recommended.  Depending on the version of MVP software being used, Windows 10 is also compatible.

Service & Logistics

Sending equipment to the factory

  • Contact customer service at AML Oceanographic for an RMA (Return Materials Authorization) number via service@AMLoceanographic.com or +1-250-656-0771.
  • Prepare a standard commercial invoice for shipping to Canada with the following information clearly stated:
    • full and complete product description
    • Instrument and/or Sensor Serial Number/s and HS Code 9015.80.80
    • value for customs purposes only
    • goods manufactured in Canada, returning for evaluation
  • Email a copy of the commercial invoice and shipment waybill to AML Oceanographic.
  • If shipping the instrument via airline or airfreight, please ensure that the airport of destination is Victoria (YYJ) NOT Vancouver. Unless prior authorization is obtained, invoices received by AML for costs associated with inbound shipments will be recovered.
  • We suggest that you use the following as your shipping label:

Ship to:

AML Oceanographic

2071-A Malaview Avenue

Sidney, BC V8L 5X6

Canada

Attn.: Shipping & Receiving

Tel.: +1-250-656-0771

RMA#: ______

  • Contact customer service at AML Oceanographic for an RMA (Return Materials Authorization) number via service@AMLoceanographic.com or +1-250-656-0771.
  • Prepare a standard commercial invoice for shipping to Canada with the following information clearly stated:
    • full and complete product description
    • Instrument and/or Sensor Serial Number/s and HS Code 9015.80.80
    • value for customs purposes only
    • goods manufactured in Canada, returning for evaluation
  • Email a copy of the commercial invoice and shipment waybill to AML Oceanographic.
  • If shipping the instrument via airline or airfreight, please ensure that the airport of destination is Halifax (YHZ). Unless prior authorization is obtained, invoices received by AML for costs associated with inbound shipments will be recovered.
  • We suggest that you use the following as your shipping label:

Ship to:

AML Oceanographic

800A Windmill Road, Unit 6C

Dartmouth, NS B3B 1L1

Canada

Attn.: Shipping & Receiving

Tel.: +1-250-656-0771

RMA#: ______