Frequently Asked Questions (FAQ)

FAQ for AML Oceanographic

Below are some frequently asked questions (FAQ) from AML Oceanographic customers. After browsing through this selection, if you still need answers, please do not hesitate to reach out. 

X2•Series Instrumentation

AML's profilers, probes, and sondes

Correct maintenance prolongs the life of connectors. To facilitate
proper care, a small tube of Molykote 44 Medium is provided with
each new X•Series instrument.

  • Apply a layer of Molykote 44 grease to the female half of the
    connection. Use just enough to cover all of the holes.
  • Press the shorting plug or cable down into the connector and wipe away any excess grease. The connector is now lubricated.
  • Perform this maintenance every week that the instrument is in use.
  • After a connector is cleaned, reapply grease before use.

You can also refer to this video on how to apply.

AML’s new instruments (AML-1, AML-3, AML-6) can only be used with Sailfish Software.

The user manuals for your instrument, sensors, and Sailfish software are on the USB sent with your purchase, but they can also be found in the Documents section of this website.

The rule of thumb is the bend radius of a cable is 15 times the diameter of the cable. For example, a 0.25″ diameter cable has a bend radius of 3.75.”

Yes, the AML-1 and the MicroX have the same connector and pin-out allowing for the use of any existing MicroX cabling.

Correct maintenance prolongs the life of connectors. To facilitate
proper care, a small tube of Molykote 44 Medium is provided with
each new X•Series instrument.

  • Apply a layer of Molykote 44 grease to the female half of the
    connection. Use just enough to cover all of the holes.
  • Press the shorting plug or cable down into the connector and wipe away any excess grease. The connector is now lubricated.
  • Perform this maintenance every week that the instrument is in use.
  • After a connector is cleaned, reapply grease before use.

You can also refer to this video on how to apply.

X2change™ Sensors

AML's field-swappable sensor heads

We typically recommend annual calibration, however there is no set rule of thumb. There are many factors at play including usage, care and handling, the deployment environment, and contract requirements to name a few. 

A benefit of Xchange sensors is that only the sensor heads need to return to factory for calibration. If you have spare sensors, they can be installed on the instrumentation instead to eliminate downtime.

Blue collar Xchange™ sensors are not compatible with X2•Series instruments.

The X2change™ CT sensor outputs the data in two separate columns. To calculate salinity a pressure sensor needs to be installed. With those three parameters, the instrument could then output calculated salinity & density as a byproduct. Since it is not being recorded directly, AML does not produce specifications for the calculated parameters.

Moving Vessel Profilers

and other deployment systems

Real time profiling while the survey vessel is in motion provides a host of advantages over periodic, stationary profiling. A summary of the main benefits can be found here.

There are 4 MVP models: MVP30, MVP30-350, MVP200 and MVP300.

Since Microsoft no longer manufactures or supports Windows XP, it is not an option. Windows 7 is recommended.  Depending on the version of MVP software being used, Windows 10 is also compatible.

Technical Support

Quick troubleshooting questions.

If having trouble viewing logged data, please try syncing the instruments’ date/time in the instrument settings page in Sailfish.
Please check the Data Filter settings on the Sailfish Settings page. The recommended defaults are: 0 to 90 mS/cm (Conductivity), 0 to 6000 dBar (Pressure), 0 to 6000 metres (Depth), -5 to 45 Celcius (Temperature), 1375 to 1625 m/s (Sound Velocity), 0 to 3000 NTU (Turbidity), 0 to 45 PSU (Salinity) and 1000 to 1200 kg/m3 (Density). If working outside of regular oceanographic conditions, modifications may have to be made accordingly.
In the Sailfish Settings, please enable “Offline Assist”. When connected to the internet, Sailfish will automatically download GPS assisted data and send it to the connected instrument to reduce the GPS time to first fix.

Service & Logistics

Sending equipment to and from the factory

  • Contact customer service at AML Oceanographic for an RMA (Return Materials Authorization) number via service@AMLoceanographic.com or +1-250-656-0771.
  • Prepare a standard commercial invoice for shipping to Canada with the following information clearly stated:
    • full and complete product description
    • Instrument and/or Sensor Serial Number/s and HS Code 9015.80.80
    • value for customs purposes only
    • goods manufactured in Canada, returning for evaluation
  • Email a copy of the commercial invoice and shipment waybill to AML Oceanographic.
  • If shipping the instrument via airline or airfreight, please ensure that the airport of destination is Victoria (YYJ) NOT Vancouver. Unless prior authorization is obtained, invoices received by AML for costs associated with inbound shipments will be recovered.
  • We suggest that you use the following as your shipping label:

Ship to:

AML Oceanographic

A300-2261 Keating Cross Rd

Victoria, BC V8M 2A5

Canada

Attn.: Shipping & Receiving

Tel.: +1-250-656-0771

RMA#: ______

  • Contact customer service at AML Oceanographic for an RMA (Return Materials Authorization) number via service@AMLoceanographic.com or +1-902-593-1175.
  • Prepare a standard commercial invoice for shipping to Canada with the following information clearly stated:
    • full and complete product description
    • Instrument and/or Sensor Serial Number/s and HS Code 9015.80.80
    • value for customs purposes only
    • goods manufactured in Canada, returning for evaluation
  • Email a copy of the commercial invoice and shipment waybill to AML Oceanographic.
  • If shipping the instrument via airline or airfreight, please ensure that the airport of destination is Halifax (YHZ). Unless prior authorization is obtained, invoices received by AML for costs associated with inbound shipments will be recovered.
  • We suggest that you use the following as your shipping label:

Ship to:

AML Oceanographic

101 Ilsley Avenue, Unit 12

Dartmouth, NS B3B 1S8

Canada

Attn.: Shipping & Receiving

Tel.: +1-902-593-1175

RMA#: ______

AML’s prices do not include shipping. Please connect with sales to request a shipping quote.
AML’s prices do not include taxes, duties or VAT as each country has their own import rules. Even though there is a current trade agreement between Canada and the EU which defines that VAT should not be applicable, AML still observes duty and clearance fees being added. Please contact a local customs broker for more information.
A tax ID or customs broker is required to clear customs.
For technical product support, click the button below.