Applicable to most AML products
Download and install latest version of SeaCast 4 and use the AutoScan feature.
Try a different USB to serial adapter, or a true serial port.
Download and install latest version of SeaCast 4.
Correct maintenance prolongs the life of connectors. To facilitate
proper care, a small tube of Molykote 44 Medium is provided with
each new X•Series instrument.
You can also refer to this video on how to apply.
Enter the following commands in SeaCast:
The user manuals for your instrument, sensors, and SeaCast software are on the USB sent with your purchase, but they can also be found in the Documents section of this website.
All AML instruments can be powered by 12VDC. The applicable voltage ranges vary, but ALL instruments will work from 12VDC. You will find the voltage range for each instrument model in its user manual.
The SET DEFAULT command was likely sent. To resolve this, you will need to send the following commands:
The rule of thumb is the bend radius of a cable is 15 times the diameter of the cable. For example, a 0.25" diameter cable has a bend radius of 3.75."
AML's field-swappable sensor heads
We typically recommend annual calibration, however there is no set rule of thumb. There are many factors at play including usage, care and handling, the deployment environment, and contract requirements to name a few.
A benefit of Xchange sensors is that only the sensor heads need to return to factory for calibration. If you have spare sensors, they can be installed on the instrumentation instead to eliminate downtime.
Re-grease the 2-015 O-rings.
Ensure firmware on the PXTX board is 1.11 or higher. If it is not, return instrument to factory for upgrade.
Ensure firmware on the InterX board is 1.10 or higher. If it is not, return instrument to factory for upgrade.
The O-rings on SV•Xchange™, CT•Xchange™, and C•Xchange™ are 2-116.
The O-rings on P•Xchange™, T•Xchange™, Tu•Xchange™, and UV•Xchange™ are 2-015.
Internally powered instrumentation
Send the INIT command, to format the memory card.
Confirm that the SV•Xchange, CT•Xchange, or C•Xchange sensors installed are giving valid readings by monitoring data in real-time. The instrument uses these sensors as the water switch to know when to start logging. If these sensors are outputting zeros when in water, the instrument believes it is in air and will not log data.
This is an error code that is displayed when the instrument cannot calculate a salinity value, usually due to the conductivity reading being zero. This can also be caused when the temperature or pressure readings have a large error, like the temperature is 85 C or the pressure is -25 dBar, for example.
Externally powered instrumentation
The instrument needs to be set to "data on powerup." Refer to page 8 of the Micro•X manual.
The pH sensor will not be detected the same way as a true Xchange sensor; this is why it has a black collar. The information displayed for all the analog channels is stored on the logger board, so the same information is displayed whether or not the analog sensor is plugged in.
The pH sensor must be plugged into the specific port that is configured for it. This specific port is illustrated on the Configuration Document for your instrument, which can be found on the USB included with the purchase. If you no longer have access to the Configuration Document please contact the factory and provide your instrument's serial number.
and other deployment systems
Real time profiling while the survey vessel is in motion provides a host of advantages over periodic, stationary profiling. A summary of the main benefits can be found here.
The settings are incorrect.
On hydraulic-equipped systems, check the Winch Enable solenoid and valve:
The messenger is not detected at the Outer Sheave Limit Switch.
Cable Counter is reading cable deployment incorrectly.
The Emergency Stop circuit has been tripped.
Communications path between Embedded Controller in Main Control Box and Controller Interface Box is broken.
The vessel's depth sounder has timed out.
This can be caused by one of two issues:
There is no power to the tow body.
Data connection is broken.
Since Microsoft no longer manufactures or supports Windows XP, it is not an option. Windows 7 is recommended. Depending on the version of MVP software being used, Windows 10 is also compatible.
Sending equipment to the factory
2071-A Malaview Avenue
Sidney, BC V8L 5X6
Attn.: Shipping & Receiving
800A Windmill Road, Unit 6C
Dartmouth, NS B3B 1L1
Attn.: Shipping & Receiving