Faster, more local, less complicated
AML has expanded the reach of our premium service offerings via the addition of a calibration and service facility in the Netherlands.
We heard you. AML Europe now has the capacity to calibrate our full suite of sensors and perform service on our instrumentation product lines: orange and blue. Everything you may expect from our in-house service experience is now available from the Netherlands: troubleshooting and diagnostics, general repair, calibration and part replacement. This addition is geared towards decreasing the costs associated with maintenance for our customers who are further away from AML Pacific. The proximity to our European market will drastically decrease lead times and minimize expenses for those working through our Europe, Middle East and Africa (EMEA) distributors or direct, who require calibration and repair services. AML's high internal standards for rapid technical support and quality communication remain applicable.
Troubleshooting
General Repair
Calibration
Part Replacement
Need support?
I want to submit an RMA request
I need support with software
I need support with a product
We can assist you more effectively by accessing your application logs.
- Navigate to 'Software Settings'.
- Scroll to the bottom of the page.
- Find the 'Application Log File'.
- Click on 'Open App Log Folder'.
- Sort the files in the folder by date.
- Locate the file named similarly to 'ApplicationLog_[latest_date]', for example, 'ApplicationLog_2025_05'.
- Attach this file to your support request and submit it.
Frequently Asked Questions
Yes, the European facility accepts potential warranty claims.
No, the cost of service and calibration at the new facility is identical to that of AML Pacific.
Yes, please contact (service@amloceanographic.nl) for instrument diagnostics and troubleshooting.