In need of technical support?
Rapid technical support and quality communication are what AML Oceanographic is known for. We know how crucial it is to keep operations running smoothly, even if things aren't going quite to plan. It's our job to get you what you need when you need it. How can we help today?
Troubleshooting
AML's service team helps find the source of any issue.
General Repair
AML service technicians fix equipment sent back with an RMA.
Calibration
AML ensures sensors are accurate and optimized for the next project.
Part Replacement
AML will source a replacement if a part is lost or broken.
Need support?
I want to submit an RMA request
I need support with software
I need support with a product
We can assist you more effectively by accessing your application logs.
- Navigate to 'Software Settings'.
- Scroll to the bottom of the page.
- Find the 'Application Log File'.
- Click on 'Open App Log Folder'.
- Sort the files in the folder by date.
- Locate the file named similarly to 'ApplicationLog_[latest_date]', for example, 'ApplicationLog_2025_05'.
- Attach this file to your support request and submit it.